Terms of Service

By creating an account, starting a trial or otherwise using Aula (the "Service"), you agree to these Terms of Service. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation, and "you" or "Customer" refers to that organisation.

Some Customers sign an order form or master agreement with [Company legal name]. If so, that document takes precedence over these terms where they conflict. Our Privacy Policy, Data Processing Agreement and Service Level Agreement form part of these terms where they apply to your plan.

Aula lets Customers run branded online academies: build and sell courses, stream video, hold live classes, manage students, teachers and parents, and track learning, attendance and grades across the web and native iOS and Android apps.

Features available to you depend on your plan. We continuously improve the Service and may add, change or retire features. We will not materially reduce the core functionality of a paid plan during a subscription term without notice.

You must provide accurate information when you register and keep it up to date. You are responsible for all activity under your account and for keeping credentials confidential. We recommend enabling two-factor authentication or single sign-on.

Customers are responsible for the users they invite, the roles and permissions they assign, and for managing API keys and webhooks. Notify us promptly at security@example.com if you suspect unauthorised access.

You keep all rights to the courses, videos, documents, messages and other content you or your users upload ("Customer Content"). You grant [Company legal name] a limited licence to host, copy, process, transmit and display Customer Content only as needed to provide and support the Service.

You are responsible for:

• having the rights and permissions needed for Customer Content;
• the terms and privacy notices you present to your learners, teachers and parents;
• obtaining any consents required by law, including parental consent for minors where applicable;
• your pricing, refunds and obligations to people who buy your courses.

We process personal data in Customer Content as your processor under our Data Processing Agreement.

You agree not to, and not to allow others to:

• upload unlawful, infringing, harmful or deceptive content;
• harass, exploit or endanger anyone, especially minors;
• attempt to access another tenant's data or bypass security or access controls;
• probe, scan or test the vulnerability of the Service without our written permission;
• send spam or unsolicited communications through the Service;
• overload or disrupt the Service, or use it to distribute malware;
• resell or sublicense the Service except as your plan allows;
• reverse engineer the Service except where the law permits it.

We may suspend content or accounts that breach this section, and will notify you where reasonably possible.

Paid plans are billed in advance for the selected billing period and renew automatically until cancelled. Prices, taxes and payment terms are shown at checkout or in your order form. Payments are processed by Stripe.

If payment fails, we may limit access to paid features after notifying you. You can cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law or stated in your order form, fees already paid are non-refundable.

If you sell courses through Aula, Stripe processes those payments and payouts under its own terms. You are responsible for any taxes on your sales.

[Company legal name] and its licensors own the Service, including the software, apps, design and documentation. Subject to these terms, we grant you a non-exclusive, non-transferable right to use the Service during your subscription.

White-label branding lets you present your own logo, colours and domain; it does not transfer ownership of the Service. If you send us feedback, we may use it without obligation to you.

The Service integrates with third-party services such as Stripe, Zoom, SSO identity providers, LTI 1.3 tools and systems you connect through our API or webhooks. Your use of those services is governed by their own terms, and we are not responsible for them. If a third party changes or discontinues its service, we may need to change or remove the related integration.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these terms and do not fix the breach after notice, if payment remains overdue, or if needed to prevent harm to the Service or others.

After termination, you can export your data for a limited period described in your plan or order form. After that period, we delete Customer Content in line with our Data Processing Agreement, unless the law requires us to keep it.

We provide the Service with reasonable skill and care. Any service availability commitments are set out in our Service Level Agreement. To the fullest extent permitted by law, the Service is otherwise provided "as is", without other warranties, express or implied.

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Each party's total liability under these terms is limited to the fees paid or payable by the Customer in the twelve months before the event giving rise to the claim. These limits do not apply where the law does not allow them to be limited.

You will defend and indemnify [Company legal name] against third-party claims arising from Customer Content or your breach of the acceptable use rules.

These terms are governed by the laws of [Governing law jurisdiction], and the courts of [Governing law jurisdiction] have exclusive jurisdiction, unless mandatory law provides otherwise.

We may update these terms. For material changes, we will give Customers reasonable advance notice by email or in the product. Continuing to use the Service after the changes take effect means you accept them.

Questions about these terms can be sent to [Company legal name], [Registered office address], or to support@example.com. Sales and contract enquiries: sales@example.com.